Work Experience

Leveraging 10 years of SaaS experience to combine my strong product judgment with AI agents to vibe code concepts to features at light speed, while keeping a sharp focus on customer outcomes, adoption, and measurable impact.

Dealer-FX

Led user experience product initiatives across technician workflows, CRM, payments, and platform modernization to improve adoption and reliability.

Product Manager - User Experience

Aug 2023 - Present

Prototyped an AI-powered mobile experience that consolidated scattered tasks into a live feed, improving technician situational awareness.
Launched a CRM prototype that mapped households, vehicles, and VIN relationships to improve customer satisfaction and reduce dealership churn.
Replaced a legacy media capture system with a modern tool, improving reliability and increasing usage by 30%.
Shipped multi-method payments across Stripe, Klarna, Affirm, Sunbit, and cash, improving on-time completion by 50% and reducing long-tail delays by 80%.

Fountain

Owned the workflow automation product area for recruiters and shipped adoption-focused improvements tied to revenue and retention.

Product Manager - Workflow Automations

Mar 2022 - Dec 2022

Launched hiring goal tracking with real-time recruiter feedback, increasing monthly platform spend by 15%.
Led migration of legacy automation workflows to a more scalable codebase; beta users reported 30% higher NPS.
Shipped Express mode so new users could launch their first workflow faster, reducing setup friction and churn.
Rolled out automation templates based on high-frequency workflow patterns, reducing time-to-value and improving engagement.

Chorus AI (acquired by ZoomInfo)

Led compliance and integration roadmap decisions that improved onboarding, reliability, and market expansion.

Product Manager - Compliance and Integrations

Jan 2021 - Mar 2022

Launched native GSuite and Office 365 calendar integrations with GDPR-compliant workflows, unlocking EU market access.
Ran onboarding A/B tests in Appcues to reduce support load and improve early user engagement.
Combined Amplitude usage data with user research and competitive analysis to prioritize high-impact roadmap improvements.
Shipped native Zoom and Microsoft Teams integrations to reduce call capture friction and improve downstream data reliability.

LiveRamp

Progressed from Solutions Engineer to Team Lead while delivering data partnership outcomes tied to retention and ARR growth.

Solutions Engineering Team Lead - Data Partnerships

Dec 2018 - Dec 2020

Led a team of six solutions engineers supporting client and product teams, feeding field insights into roadmap priorities.
Defined KPI frameworks that improved how product value was measured and communicated through data capture strategies.
Partnered with a major ecommerce company on custom identity resolution, increasing ARR by over 20%.
Spearheaded pre-sales technical solutions for a financial services client, resulting in 1.5M USD in new ARR.

Solutions Engineer - Data Partnerships

Jan 2018 - Nov 2018

Drove client growth and churn reduction through tailored data partnership solutions across advertiser accounts.
Designed pixel-based attribution workflows that connected online impressions to offline sales outcomes.
Implemented practitioner data onboarding with a large healthcare provider, increasing engagement by 30%.
Helped a retail client enrich audiences through the LiveRamp marketplace, driving a 25% ARR increase.

Capital One

Managed marketing operations workflows for campaign planning and launch execution, with measurable acquisition outcomes.

Project Manager - Marketing Operations

Jun 2015 - May 2016

Owned marketing operations workflows covering campaign budgets, launch deadlines, and resource allocation.
Coordinated cross-functional execution for new campaign initiatives in an emerging market.
Managed end-to-end launch operations for a promotional acquisition campaign.
Delivered an uptake rate that finished 8% above forecast.